Privacy Policy

1. Who we are

Beans is operated by PAW BEANS PTE. LTD. (UEN 202626248M), a company registered in Singapore. We respect your privacy and are committed to protecting your personal data in line with the Singapore Personal Data Protection Act (PDPA).

2. What we collect

• Contact details you give us at checkout or in forms — name, email, phone number, shipping address and postal code.
• Order details — the products you buy, quantities, and order history.
• Subscription details — your recurring box contents, delivery cadence and payment method (processed by Stripe).
• Account details — your email and password (passwords are hashed and never stored in plain text), plus optional dog profiles you add.
• Quiz & lead info — answers from the dog allergy quiz and any message you send us, if you consent.
• Loyalty data — your Beans Wallet balance and Paw Stamps, tied to your account.
• Technical data — IP address and basic browser info collected automatically when you visit the site.

3. How we use it

• To process and deliver your orders and subscription boxes.
• To take payment securely through Stripe, our payment provider.
• To send you order confirmations, shipping updates, and subscription reminders.
• To run the Beans Wallet and Paw Stamps rewards you earn.
• To send marketing emails (launches, restocks, offers) — only if you've opted in, and you can unsubscribe anytime.
• To answer your questions and provide customer support.
• To improve our products, website and the recommendations we give.
• To meet our legal and tax obligations in Singapore.

4. Marketing consent

We only send marketing emails to people who tick the opt-in box. You can withdraw your consent at any time using the unsubscribe link in any email, or on our unsubscribe page. Order and account emails (confirmations, shipping, payment) are not marketing and are sent as part of running your order.

5. Who we share it with

We share data only with the service providers we need to run the store:

• Stripe — to process payments and subscriptions. Your card details never touch our servers.
• Resend — to send our transactional and marketing emails.
• Delivery couriers — your name, address and phone so your order can reach you.
• Analytics & hosting providers — to keep the site running and understand how it's used.

We never sell your personal data. We only disclose it where required by law.

6. How long we keep it

We keep your order and account data for as long as your account is active, and for as long as we're legally required to keep business and tax records. Quiz and lead data is retained to improve recommendations and is removed if you ask us to delete it.

7. Your rights

Under the PDPA you can ask to access, correct, or withdraw consent for your personal data. You can also ask us to delete your account and associated data. To do any of this, email us at [email protected]. We'll respond within 30 days.

8. Security

We use reasonable technical and organisational measures to protect your data — encrypted connections, access controls, and reputable providers. No method is perfectly secure, but we work hard to keep yours safe.

9. Children

Our products are for pets, but our site isn't meant for children under 18. We don't knowingly collect data from minors. If you believe a child has given us their data, contact us and we'll remove it.

10. Changes to this policy

We may update this policy as our business or the law changes. We'll post the new version here with an updated date. Material changes will be highlighted in our site or by email where appropriate.

11. Contact us

Questions about your data? Email [email protected] or write to PAW BEANS PTE. LTD., Singapore. See our contact page for more.