Terms

Overview

These terms govern your use of the BEANS website and the products you buy from us. By placing an order you accept these terms. If anything here conflicts with a specific product listing, the listing applies for that product.

Orders & payment

Orders are confirmed once payment is taken. We accept payment via Stripe. Prices are in Singapore dollars and include GST where applicable. We may refuse or cancel an order if there's a pricing error or stock issue, in which case you'll be refunded in full.

Shipping

We ship across Singapore. Delivery is free on orders over $50, otherwise a flat $5 fee applies. Most orders arrive within 1-2 working days. Outside Singapore isn't available yet — contact us to discuss options.

Returns & refunds

Because our treats and supplements are food products, we can't accept returns once a pack is opened. If something arrives damaged or the wrong item, email us within 7 days and we'll sort it out.

Subscriptions

  • Your subscription renews automatically every 4, 6 or 8 weeks (your choice) until you cancel.
  • You're charged on the renewal date using your saved card. We email you before each box.
  • You can skip, change, pause or cancel anytime in your account. Changes made before the renewal date apply to that box.
  • Cancelling stops future boxes. Boxes already paid for are still delivered and aren't refunded.
  • If a payment fails we retry automatically. If payment still can't be taken, the subscription stops.
  • Prices are 20% off our regular prices. If regular prices change we'll email you at least 14 days before your next box is charged.

Contact

Questions about your order or subscription? Email contact@beans.sg and we'll help. PAW BEANS PTE. LTD., UEN 202626248M, Singapore.